Lower Total Cost of Ownership
Dinerware employs advanced technology and design to lower the cost of ownership. Ease
of use and rock-solid reliability reduce support overhead and allow you to take control of your system. Intuitive
design practically eliminates training for staff and managers, saving you money now and in the long term.
Intuitive User Interface
Designed by a seasoned user interface designer and restaurateur, Dinerware combines practical restaurant know-how
with technical expertise to provide a system that knows what you need, and when and where you need it. Don’t spend
any more time searching for that “split ticket” or “special request” button. With Dinerware,
there are multiple ways to accomplish most tasks. All functions are simple to find and easy to use.
Quick and Intuitive Menu Building
Dinerware makes it easy for you to build and manage your own menu without expensive technical support.
In a few simple steps, you can add a new item, change a price, modify the daily special and more. Our simple, intuitive
user interface allows you to involve trusted employees with minimal training. Best of all, you can access any
management function from any terminal, freeing you from the back office.
Fast Pay
Dinerware’s intuitive interface allows you to sell an item to cash in just two touches! Fast
Pay lets you choose the exact amount due, and automatically displays several common cash denominations, such $5, $10 or $20.
Fast Pay is perfect for bartenders or counter service staff who need to move a line quickly.
Other systems force you to choose "fast bar" or "table service" mode when you begin, and may even
require a special terminal configuration. Dinerware makes Fast Pay available anywhere, and gives your staff the flexibility
to leave the ticket open or pay immediately.
Live System™ Technology
With most restaurant POS systems, you have to go the back office, make a change (assuming you were ever shown
how), and then restart the system for the change to take place. Dinerware gives access to all management function from
any terminal, and all changes take place throughout the whole system without a restart! Dinerware even lets several
people perform tasks at the same time. For example, your bar manager can add the new cocktails while your chef updates
the night's featured selections — both at the same time, and neither in the back office!
List View
Dinerware's unique List View gives you the ability to easily combine tickets, pay multiple tickets to cash,
enter all your credit card tips on one screen or transfer tickets to yourself or others. You can even sort your tickets
according to customer information, time ordered, user, time left or amount due.
Simple, Powerful Ticket Handling
Dinerware’s interactive ticket is powerful, fast, and easy to use. Grant your staff the ability
to split, transfer, and share tickets while auditing all transactions. Our unique List View lets
you quickly handle multiple open tickets at the same time: combine them, make payments, assign tips and much more.
Instant Access to Your Reports
There are over 70 reports in Dinerware designed to provide the sophisticated, real time information that is
critical to your business. With quick and easy access to your data, live from any workstation, you can say goodbye to
the daily grind! Our comprehensive reports cover job performance, payroll hours, voids, daily sales, etc. Easily
export your data to other applications, like Excel, for your advanced reporting needs.
Unparalleled Security
With Dinerware, you can easily track all transactions and assign security settings from any terminal, at any
time. Instead of revealing your PIN or relinguishing your magnetic access card, you can quickly grant permissions
to trusted staff members if you need to run an errand, and revoke them when you return. Your reports will show
you all transactions and who completed them.
Dinerware is one of the first applications in the hospitality field to have become certified for Windows
Vista, and our managed .NET code is designed to participate in secure enterpise-level Windows domain environments.
Delivery/Customer Database
Not just for delivery and carry out, the Dinerware Customer Identity features enable you to recognize your customers
and provide superior service. With one touch, your staff can look up any customer, and Dinerware will display a custom
menu of their favorite items! You can even export your data to other applications to grow your business with marketing
campaigns.
Smart Search
Look up customers instantly by name, phone number, address, or email. Order a customer’s favorite
item with a single touch, or view previous orders with just one more. Dinerware makes it easy for you to enhance your
customer experience by providing you with superior data access and search capabilities.
Coursing — New Feature!
Now you can enter the appetizer, main course, and dessert into your Dinerware restaurant POS system all at the
same time, and your kitchen will receive a single order neatly organized by course, complete with seat positions. Give
your guests an exceptional fine dining experience!
Table Grid
Easily define sections and configure table arrangements on a simple grid. With the new table grid
feature, you can visually arrange the table numbers in the manner of how they are actually arranged in your restaurant, making
it even easier for your servers to find what they are looking for.
Revenue Centers
Optional Revenue Centers allow you to organize your sales into groups such as Bar, Dining Room, and
Delivery. Define these according to the user's job, the assigned section, or a combination of both!
Dinerware sorts and groups your data accordingly, giving you valuable insight that helps you grow your business.
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Feature List
Order Entry and Ticket Handling
- Transfer tickets to other users
- Change tables
- Customize ticket names
- Split checks
- Share items
- Apply payments to other users’ tickets
- Repeat previously ordered items
- Hold (and release) menu items to the kitchen
- Use on-screen keyboard to add special requests
- Change price or quantity of an item
- View ticket details with Ticket Status Display
- Tickets are stored forever — ideal for tabs or catering
Communications
- View countdown item portions remaining
- Use manual override to order items as necessary
- Communicate with your staff using internal messaging
- Add a message of the day to the login screen
Payments
- Integrated credit and gift cards
- Customize guest check formatting and contents
- Optional receipt printing (great for counter service)
- Unlimited split payments on any ticket
- Split tickets into an unlimited number of payments
- Multiple cash drawers with balance-by-drawer
- Use fast pay to close a ticket in two touches
- Record checks and gift certificates with tips
Menu Setup
- Add unlimited menu items
- Add unlimited screen categories
- Add unlimited choices (modifiers)
- Place items into multiple screen categories
- Create custom menus for certain jobs
- Select whether choices are optional or required
- Add one or multiple choices
- Reuse choices in as many sets as you like
- Generate additional remote prints using choices
Kitchen Printing
- Print choices in red
- Group similar items on kitchen prints
- Route prints based on job
- Sort tickets by seat position
- Printers can be assigned multiple roles
Labor
- Create unlimited jobs
- Automatically calculate overtime pay
- Edit timesheets from any terminal
- Employees show red when close to overtime
- Access complete employee database
- View employees’ personal information
- Price and quantity changes are generated dynamically
- Hide taxes for over-the-bar transactions
- Create taxation rules (surcharges, thresholds, GST taxes)
- Change similarly-priced items in one step
- Create happy hour or other promotional discounts
- Restrict discounts by job
- Suppress hidden discounts on customer prints
- Restrict manual discount availability by item
- Make discounts apply to tickets, items or both
- Add unlimited void reasons with detailed tracking
- Reporting access to more than 70 built-in reports
- Instantly access to daily reports
- Print on receipt printers or preview on screen
- Database stores all information permanently
- Track audit trail of items sold
- Create reports from all data with unlimited history
- View reports on screen
- Save reports as PDF, Excel, .csv, .rtf or other formats
- See, access and use the underlying data
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